Windows 10 Acer Logo then Loop Restart

zwaynesacay

Prominent
Feb 7, 2018
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510
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Hello I have a Acer Aspire ES 14 laptop and widows 10 OS.. when im using my laptop it automatically restart i didnt see it restart then windows update.. but after the update it restart again then saying that it recovering its last windows update then it restart again in a loop.. it loop in that place, the windows screen didnt show,it only show acer logo then it says recovering its last window update or something then restart againand i cant go to.safe mode i already did the power on and off and the f9 f4 f12 or del to go to.safe modw. Pls help
 
Did you make sure the internet was inaccessible when you did it? If it is the problem that it is trying to update or install anything (even things it should) then blocking internet access may help. At least while getting it started up again. Then you can turn it back on after it is working correctly.
 
Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. To fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your computer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.

 

zwaynesacay

Prominent
Feb 7, 2018
2
0
510
0
It tried it it work in going to troubleshoot but it didnt work in startup repair and system restore in safe mode... in safe mode system restore was.successful.but when i open the laptop on normal start up it was the same loop i think the restore didnt work.. now il try to reset now. I already copy the files i need in safe mode... and thanks for the help... now i know now how to do when this happen again...
 
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