Wont do anything

[angie_thompson2007]

My tablet seems to have erased everything. Pictures and some files are still there but it wont even let me go to start up screen. Tried to restore butits saying call failed??? Cant add apps either???

 

[webworkings]

It could be the tablet is going bad and either needs to be "Hard Reset" or has a hardware problem. It could also be that there is a virus, malware or bad app on the it that needs to be removed.

If you can, I would save anything you want from it to a computer or cloud account and then do the "Hard Reset". If that doesn't resolve the problem, then I would have a tech look at it.

NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the tablet.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.