How to fix Error retrieving information from server [RPC:S-7:AEC-0]


Sometimes, when downloading an app from the Play Store, Android users receive an error ‘Error retrieving information from server [RPC:S-7:AEC-0]’. While not a show stopper, it is annoying, especially if you’re downloading an app you really want. If you want to know how to fix Error retrieving information from server [RPC:S-7:AEC-0], read on.

There are a few things you can to do fix the error.

Clear cache and remove Google account
This solution was posted on the Google product forums and worked for most but not all users.
1. Navigate to Settings, Storage & USB, Chached data and select Clear cached data.
2. Navigate to Settings, Apps, Play Store, Storage and select Clear cache.
3. Navigate to Settings, Apps, Play Store, Storage and select Clear data.
4. Retry the Play Store and download the app.

If you still see the ‘Error retrieving information from server [RPC:S-7:AEC-0]’ error try removing your Google account. You will have to re-enter the account before being able to download from the Play Store though.

1. Navigate to Settings, Accounts and then Google.
2. Select the three dots top right and then Remove account.
3. Reboot your device.
4. Navigate to Settings, Accounts and Add account.
5. Add your Google account and retry the Play Store.

You should now be able to access the Play Store as normal and download your apps without seeing ‘Error retrieving information from server [RPC:S-7:AEC-0]’. Don’t forget to let your phone sync after adding your Google account!
 
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