[citation][nom]maigo[/nom]Why would you google kindle? you can ONLY get it from Amazon[/citation]
Working as tech support at the cable company I have come to realize that the average user does not know what the address bar is, and will be completely lost if yahoo.com or google.com are down (which has happened on the former, not on the latter in my time though). Too many times do I try to direct them to a website after doing a reset on Internet Explorer, which defaults to MSN as the home page for most, and they say, "Well where do I type that? This isn't like Google at all."
Oh, and since Windows has to come packed with "alternatives" to their browser it's also a fight to figure which browser they're using. "Well I just click the thing that says 'Google'." Me: "Okay, is it a blue 'E' that says 'Google', or a red, green, and yellow circle that says 'Google'." Them: "Well I don't know, it just says Google. That's the internet right?" That and apparently half the population is dyslexic and call Firefox "Fox Fire", because ya know, they look so similar. -_- SMH.