AC adapter works fine, got new battery, laptop still not charging

Matan_2

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Jul 17, 2017
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Hi!
I have no idea what might be the problem. I have an Asus X550 and it stopped working suddenly this week. As I mentioned, I bought a new battery and when it arrived I plugged it and the laptop ran greatly until the battery got empty but still not charging, so I thought the problem is with the AC adapter but I checked it on another Asus and it also works fine.

What might be the reason for the computer no to charge the battery? And ideas of what should I check?
 
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