Acer one cloudbook 14 blank after factory reset

[dmt8_8]

I tried to do a factory reset on my Acer aspire one cloudbook 14 however I think all files and data have been wiped as screen is stuck on the acer load up screen and a black screen. Can I use the F2 screen to fix it.

 

[webworkings]

Try this...

1. Turn off the laptop.
2. Turn off your WiFi, or take the laptop to an area where there isn't any WiFi. (If connected via Ethernet, unplug it.)
3. Turn on the laptop.
4. Once it fully loads, then turn on your WiFi again.

It should work now. Sometimes (especially in 10) updates, including those that come after a reset, can get the computer stuck. It happens when an update fails, for whatever reason, and the device continually tries to get it to install over and over. Leaving you 'stuck'. Until you take away its ability to continue trying the update, hence the no WiFi, then it should load.

 

[dmt8_8]

Followed your instructions however it's still going between Acer welcome screen and a blank screen. I think I may have accidentally deleted everything during the factory reset. When I initially tried to reset, it got to the very end and failed to complete. So I think when I attempted it again, I've did something that's deleted everything off it. I'm just wondering if I can fix it via the f2 option.

 

[webworkings]

You can try the following, even though you say it doesn't get to the circles, it still may work (it does on some devices). Should none of these help, you may well have to get a thumb drive or DVD/CD (if your device has a drive for it) with the OS on it. If you don't have one, you can usually get it through the manufacturer's site, or by calling them. But lets hope it won't come to that.

Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. To fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your computer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.