Acre won’t start black screen

[mccookie7]

light comes on acre won’t start

 

[GreyCatz]

1. What's the full model name of this Acer? (You can flip the laptop over and check the sticker on the bottom cover).

2. How old is it?

3. Did you or the computer do anything in particular right before the problem began? By that I mean did you drop the laptop, or did you close the lid while it was running? Did the computer receive a major Windows update - does it even run Windows?