Alienware M17 wont turn on

[Sarah_31]

Hi can anybody help?! My laptop wont turn on, when the power cable is plugged into the laptop there is no light on the cable but when it is not plugged into the laptop the light on the cable is blue as usual. What could be causing this? can i fix it myself or do I need to bring it to a shop?
Thanks

 

[Laptop_Nerd]

Hi,

Please do try these troubleshooting steps that may help.
- Start by doing a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again.
- If this will not work, do test the AC adapter if it's working properly. Remove the battery and power the laptop with just the AC adapter connected and see if it will boot up or not. do also try a different AC adapter that has the same voltage and see if it will work or not.
- Proceed with reseating the RAM's if trying a different AC adapter will not work, remove them all for couple of seconds then put them back in making sure everything is seated properly.
- If it will still not work, connect an external monitor and see if you'll get any display from it. If there's a display on the external monitor that could mean that the problem is the built in display.
- But if there's still no display on the external monitor that means the problem lies in the motherboard.
- Please do contact Dell for a repair specially if the laptop is still under the factory warranty.

 

[Sarah_31]

Thank you so much but none of those things worked I guess I will bring it to a laptop shop as I don't have a warranty