Solved! Amazon prime froze up in the middle of a show and remains that way

[bcarter9227]

The Amazon Prime video app froze up while watching a show. Have been unable to reset the app. Tried all the normal ways to rest. All the other apps are working fine. Samsung 55”. Never had this problem before.

 

[paulchezter]

Try to clear cache and data for Amazon Prime video app. I believe it's in the settings and search for the app and you can clear cache and data and restart the app.