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Archived from groups: alt.cellular.verizon (More info?)
I live in Michigan and have 3 phones with Verizon Wireless: One Local
Digitalchoice phone, one America's Choice phone, and one prepaid
FreeUP phone. 3 different coverage maps - could it get any more
complicated?
Anyways, when I renewed my contract on the LDC phone here almost 2
years ago, the coverage map included only the Verizon's native network
- there were no extended network partners. Therefore, I was forced to
get one America's Choice phone just for the coverage in less populated
areas of Michigan. This April, Verizon unveiled a new campaign here,
"take your minutes more places" or the like, and the LDC map now
included all the same free roaming partners as the AC plan - a godsend
since VZW has pretty limited coverage here for an urban state.
Anyways, shortly thereafter, I went up North, used my LDC phone on
extended network - and the bill came back roaming. Called and had
that taken off (yes I updated the PRL). Knowing what I know now, that
was probably a new prl billing glitch - we'll get to that later. So
last month I went to a city, Kalamazoo, where I know Verizon had
extended net. coverage on my AC phone. I got there - and was in
roaming. Now, I'm not stupid, but I had planned to use the phone and
couldn't help but do so. I called CS perplexed, and here's what they
told me:
My plan retains the coverage map that was in effect when I signed up
for the plan. Therefore, my plan doesnt include any of the new EN
areas that the new LDC plans do. The EN indicator that I saw once
must have been a system glitch - they could have accidentally given
all LDC customers, not just the new ones, the revised PRL.
Is there any truth to this, or should my LDC phone get the new
coverage too? Btw: i know i was not in a small roaming pocket, the
whole area was roaming when the new map shows EN.
I live in Michigan and have 3 phones with Verizon Wireless: One Local
Digitalchoice phone, one America's Choice phone, and one prepaid
FreeUP phone. 3 different coverage maps - could it get any more
complicated?
Anyways, when I renewed my contract on the LDC phone here almost 2
years ago, the coverage map included only the Verizon's native network
- there were no extended network partners. Therefore, I was forced to
get one America's Choice phone just for the coverage in less populated
areas of Michigan. This April, Verizon unveiled a new campaign here,
"take your minutes more places" or the like, and the LDC map now
included all the same free roaming partners as the AC plan - a godsend
since VZW has pretty limited coverage here for an urban state.
Anyways, shortly thereafter, I went up North, used my LDC phone on
extended network - and the bill came back roaming. Called and had
that taken off (yes I updated the PRL). Knowing what I know now, that
was probably a new prl billing glitch - we'll get to that later. So
last month I went to a city, Kalamazoo, where I know Verizon had
extended net. coverage on my AC phone. I got there - and was in
roaming. Now, I'm not stupid, but I had planned to use the phone and
couldn't help but do so. I called CS perplexed, and here's what they
told me:
My plan retains the coverage map that was in effect when I signed up
for the plan. Therefore, my plan doesnt include any of the new EN
areas that the new LDC plans do. The EN indicator that I saw once
must have been a system glitch - they could have accidentally given
all LDC customers, not just the new ones, the revised PRL.
Is there any truth to this, or should my LDC phone get the new
coverage too? Btw: i know i was not in a small roaming pocket, the
whole area was roaming when the new map shows EN.