Apple are good at what they do - designing intuitive, well polished, easy to use products that have the aesthetic appeal that normal, every-day consumers can just pick up and use.
That "user-experience" thing is another marketing trick. "Easy to use"... everything is easy to use nowadays! Tooltips, simple GUI, it's everywhere! Well polished - in what sense? If you mean build quality - Apple is not the only brand who has that.
"Every-day consumers" are, apprently, the people who are willing to pay double, buy the first advertised gadget and start using it without any further trouble. I usually call these people "fools", because an every-day consumer is actually someone who first chooses carefully what he REALLY needs, then buys it, takes some time to study his device and then uses it. That's every-day comsumer. I've seen people who would buy an iPod just because it's so popular, then connect it to their laptop and SUDDENLY figure out that they need iTunes to copy data onto the iPod... and then, in a week or so, SUDDENLY learn that the iPod is no different from any other mp3 player... and then, again, SUDDENLY realize that they just wasted a lot of cash on a device that doesn't even suit their needs... you should've seen their faces
Where Apple *really* nails it is marketing and brainwashing people to believe that all their needs can be satisfied with their products. Sometimes it's even true, it's just that the people don't realize that any other similar device will do the same for them (any Android phone, any Windows laptop, any mp3-player). Hell, I've seen some guy show off with his "easy-to-use" chat on the iPhone - he obviously had no idea that this is a standard application for everyone else - I used that kind of thing ever since I got my first Java-capable phone =)
Correcting a misunderstanding, I don't hate Apple for making a lot of money - hell, no, I respect them for that, brilliant marketing: if Microsoft would do the same, they would have the same army of fanatics protecting Windows 7! I hate Apple for the stuff they sell and the way they present it to be "innovative" and "easy to use" - as if all the other gadgets on the market have a command line instead of a GUI and require 5 years of programming experience to use them
😉