Yes, they are junk:
The laptops are the biggest pieces of crap in terms of hardware and durability. Their customer service policies are despicable, and you're always going to be paying just to have a working machine. After 2 pcs, $700 in fees, huge waits for repairs, dead usb ports, multiple dead batteries, dead aux ports, and multiple dead power ports, I've finally had enough. Do not buy from this company, I beg of you. Don't let them have the satisfaction of winding you around their finger. No matter how nice the backplate looks. What sent me over the edge was that they wanted to charge me $249 to repair a discontinued mid-to-low-level spec laptop that they no longer have parts to... The only company I've seen that's worse that Gateway is possibly EA... But that's only a possibility.
If you want a good pc, buy from Acer (NOT GATEWAY), Asus, or Alienware. Desktops; make them yourself. No better quality specifying than picking your own parts.