ASUS Keyboard problem

[loliki]

Hi, I have a ASUS R751L (not sure whether it will matter), and my problem is that with the 2 USB keyboards I've used, I've always had problems with them not working properly whenever plugged in.
When I plug the keyboard in, the function keys would work (Mute sound, volume controls, etc.) but any other key would not work.

The only way I can go and make it work again is by uninstalling my USB Hubs in Device Manager, rebooting my PC, and use my keyboard until the next time I unplug it and try to plug it in again, or if I shut the PC down and decide to start it again.

I'm kind of desperate about this situation so if anyone has had a similar issue and solved it or knows how to fix it, I would be extremely grateful.

Thank you in advance for your help!

 

[webworkings]

Sounds like it could be a software issue and not a hardware one. Or even a settings issue. First try updating the drivers. Should that not resolve it, try this...

1. Go to "Control Panel" and then "Device Manager".
2. Expand the "Universal Serial Bus controllers" section.
3. Double-click on the "USB Root Hub device".
4. Now click the "Power Management" tab.
5. Uncheck the "Allow the computer to turn off this device to save power" option.
6. Click the "OK" button.

NOTE: If there is more than one "USB Root Hub device" listed, Then you will have to repeat this steps for each one of them.

7. Restart the computer and all the ports should work all the time now.

 

[loliki]

That didn't fix it unfortunately

 

[webworkings]

Have you tried uninstalling the keyboard driver, restarting the laptop and then letting it reinstall the driver?

 

[loliki]

Countless times

 

[webworkings]

Do the keyboards work fine any other devices?

 

[loliki]

Yes, I've never had any issues with them when borrowing my brother's PC

 

[webworkings]

Do any other things have trouble connecting via the USB ports?

 

[loliki]

Do any other things have trouble connecting via the USB ports?

My mouse used to the same but it's been a really long while since it's happened now (it used to light up but the mouse in itself would not work, just like my keyboard)

 

[webworkings]

I am starting to wonder if there is an issue with the USB ports themselves, or worse the motherboard.

Anyone else have any suggestions?

 

[loliki]

Everytime I reboot there are "hidden" keyboards that appear in the device manager, if that is of any help

 

[webworkings]

Have you tried clearing out the extra devices listed, and then used the device manager troubleshooting?

 

[loliki]

I couldn't find a troubleshooting option

 

[webworkings]

It should be right at the top of the "Device Manager" screen. Right click on the computer itself, or the USB section and have it scan for hardware changes. You may also want to try Microsoft's USB Troubleshooter, which you can download and install. https/support.microsoft.com/en-us/help/17614/automatically-diagnose-and-fix-windows-usb-problems