This has been a problem since the purchase. It is proven I believe to be an ASUS hardware problem and not software conflict or Windows 10 issue. Have the latest BIOS available for download installed "308" So, the only way I can use it is to set the power settings to never go to sleep, or hibernate or turn off the display. If it does freeze in any of those situations, the only solution (as screen is black) is to hold down power button and to force a reboot that way as laptop is still warm and running. Any ideas? Thanks in advance.