Did you per chance root the phone prior to all this? If so, this could be the reason you are having trouble doing a factory reset. For help with rooting, and the issue that can happen, your best bet would be to post in the "Rooting, Jailbreaking & Unlocking" Forum. http/www.tomsguide.com/forum/forum-117.html
Did you per chance root the phone prior to all this? If so, this could be the reason you are having trouble doing a factory reset. For help with rooting, and the issue that can happen, your best bet would be to post in the "Rooting, Jailbreaking & Unlocking" Forum. http/www.tomsguide.com/forum/forum-117.html