Using a gateway mx6421 laptop, installed a 7200rpm hitachi hd to improve performance over the old 4200rpm from the factory. retinstalled windows xp media center, downloaded all drivers from gateway for the mx6421. the drive is much faster and everything works fine with the exception of the audio. the audio driver "fails" during installation. the conexant driver i am using is specific for this laptop model from gateway's website. if i swap out the new drive and use the old one with all the preinstalled software and drivers the sound works fine. but under no circumstances can i get the sound to work with the new drive. i contacted gateways tech support and they were of no help. does anyone have any idea what is wrong? any help would be very much appreciated. thanks.
Like mp33, I have a Gateway MX6421 Laptop that came with Windows Media Center. Mine also fails to load the audio driver. I tried to view the driver details, but get the message "No driver files are required or have not been loaded for this device." Case still open.
Thanks for the link, but the problem is the driver doesn't work when you install it. I've discovered the problem is the driver needs to be installed manually. I opened the driver installation wizard and then did the have disk option and pointed to the driver. The driver installed manually and now I have sound. mp33, let me know if this works for you too.
Ok to get fixed you have to do following those steps.
Fist in my computer, right click and go properties, hardware, device managment, and look where is your uninstall deviced, with yellow warring ?. Right click on it and go to, NO, not this time.
And go next. and than go Install from a list specification location.
Next go to Don't search. I will choose the drivers to install.
Next go and look for you audio deviced and after that you will get another windows screen and show you Manufacturer and chose Conecant and you will see for the model next to it, on the model box. BUT YOU NEED YOUR DRIVERS TO BE IN YOUR HDD, AND CLICK NEXT AND YOU WILL SEE ONE WINDOWS AND WILL ASK YOU ABOUT cm6 something like that and than go to directory and find that file and clik open next if you have any pup up windows click yes and you will have sound card installed just wait untill finished.
Ok, here's how I got the sound to work on the MX6421 with XP Media Center. Download the driver and extract it to the Cabs folder (it'll do this automatically). Run the Setup.exe which is in c:\cabs\D00377-002-001 folder. This will not get the sound to work but will get windows to at least see the driver later down. Here is the link to the driver...
Go to Device Manager (see above posts on how to get there), click on the "multimedia audio controller", click "reinstall driver", click "no, not this time" on the wizard that comes up, check the "install from a list..." and click Next. Click "don't search..." and click Next. Scroll down to "Sound, Video, and Game controllers" and double click on it. Click on Conexant in the left pane and click on "conexant ac-link audio" in the right panel and click Next. You'll get a message saying "installing this driver is not recommended...", click Yes. It may ask to locate a file, if so browse to the c:\cabs folder referenced above. And that's it, sound should now work.
Wow.... This solution actually WORKED! I reinstalled XP Home on a Gateway MX6438 and was stuck on this problem. I looked everywhere for this solution. Thanks for saving the small amount of hair I have.
i had to format my gateway mx6421 and went to gateway and no drivers are working or i am choosing the wrong ones can someone help me with this 1 by 1 with the drivers need help bad my email is
Hi Guys....after hours of trying to get my audio drivers to work on my Gateway MX series I finally figured out how to get it to work. Instead of trying to update the drivers only to get FAILURE I went into device manager > click on Audio Media Controller > reinstall drivers > search for the drivers yourself > go to Sound, Video and Game controllers > then instead of Conexant Audio drivers click on Intel and click on any of the audio controllers. I clicked on Intel 82801AA AC'97 Audio Controller and this worked for me. I hope it comes in handy for someone else....Good Luck!!!