Battery not detected

[kenqks]

I have a Asus x42j which battery only last 20min, so I brought I non-oem battery online. But when it arrive my laptop do not detect it, but when off there a red charging light, but without a power it will not start.
But the non-oem battery work on my sister x42j. I also tried my sister battery and the symptoms are the same as using the non-oem battery.
I factory reseted it, the results remained the same.
I'm using win10, while my sister laptop is still win7

 

[Laptop_Nerd]

Hi,

It may have something to do the battery terminals inside your laptop. Here are some troubleshooting steps that may help.
- Start by trying your sisters AC adapter with your laptop with the non OEM battery in it as well and see if it will charge or not.
- If it will still not work you'll need to open your laptop and check the battery terminal's soldered in the motherboard if it's okay or if it has some damaged or broken terminals.

Here's a video disassembly of your laptop.
https/www.youtube.com/watch?v=3VW59b0hTYg