BD-H6500 Bluray Apps Won't Open

[njb52]

I have a Samsung BD-H6500 Bluray. My apps and Smarthub have worked fine up until this past week and they will no longer open. When I try to open one, the little circle keeps turning endlessly and after a while I am returned to the home screen. I checked my network connection and it is fine. I am able to open up my browser and use it, so I am definitely connected to the web. I also have a Samsung TV and have been able to use my apps fine, so I am concluding that it is only the apps on the Bluray that are problematic. Can someone let me know how to get the Bluray apps working again?
Thanks in advance

 

[njb52]

After copying all of my settings down, I did a hard reset and it fixed the problem. Now all of my apps on the Blu Ray are back to working.

Here are the instructions for doing a hard reset:
http/support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=549841&modelname=BD-H6500&modelcode=BD-H6500/ZA

I hope that this solution helps others, who may encounter the same problem with their apps not working.