As a former employee of BB, I can assure you that few other policies were as strictly adhered to as this one - and few were constantly drilled in our minds! We were very clearly explained and reminded time and time again that no matter if we see the theft with our own eyes, we are not to make any contact or verbal "accusations". Yes, we had procedures to follow, but it did not involve any hardcore stuff. This was put in place for many reasons, including our own safety. Can you imagine if this dude would have stabbed or shot that BB employee?! It may not make conventional sense, but it does make sense if the policy is actually examined. I once say a young dude steal a cable - I practically witnessed the poor rat sneak around and we all knew what he was about to - but he actually got away with it. It was a $29.99 cable that actually cost about $2 for BB (no joke), but imagine if I'd have gotten myself involved and the guy would have hurt me. That said, too bad that he lost his job - perhaps a suspension without pay would have been more appropriate.