The whole MMO industry is going to the dogs, and not just because of Dev/Management incompetency.
The communities are horrible, too, and that's a BIG reason that MMOs fail. When people aren't smart enough to play the game properly, they give wildly inaccurate feedback as to what needs to be "fixed". As an example, the "Resolve" system in swtor has been in place since launch, has remained unchanged, is incredibly simplistic and effective in how it works and yet the vast majority of the playerbase have absolutely no idea what it does, blathering all over the forums that it "doesn't work".
Another problem is that current generation MMO players "WANTS EVERYTHINGS NOWS". They don't want to invest time in the game. They want to log on a couple hours a week and accomplish/attain everything that the game has to offer.
That is a horrible model for an MMO. So you get everything there is to get with little or no effort, and you get bored, and you complain that there's nothing to do. So they give you something to do, and you complain that it's too hard and takes too long. So they make it easier - and you get what you want, and complain that there's nothing to do.