Thank you for a great article that reinforces my decision to give BD Free a try. However, I'd like to provide feedback on my first encounter with their "English speaking technicians". It was most certainly not as you describe. I was told that support was only provided for the "Classic Product Line", and they would not even answer basic functionality/installation trouble-shooting questions for me. I.e., why BD initially showed up in my Windows 7 Action Center as red alert/turned off (& I couldn't turn it on); then after I finally got it turned on, it didn't show up at all in Action Center (and still doesn't). I have no security/AV monitoring at all in A.C. now. Plus, the installation caused Chrome to completely bite the dust, and since I couldn't get troubleshooting, I had to uninstall/re-install the browser. Very unhappy with the lack of support for a new user - which doesn't encourage me in the least to consider upgrading.