black screen problem
- Thread starter Balk Rish
- Start date
-
- Tags
- Galaxy Note
Solution
webworkings
Titan
- Apr 6, 2016
- 25,136
- 261
- 113,340
Well first, if the device is still under warranty, you should contact the manufacturer to see if they will repair or replace it for you. Best to not do anything to it that would void the warranty.
Now if it is already out of warranty, that is a different story.
Try booting in "Safe Mode" and see if you can see the screen. (Instructions below) Also, you may want to open up the phone and see if you find anything loose inside. Was it perhaps dropped or sat on before the problem occurred? If the "Safe Mode" won't allow you to see, You can then try a "Hard Reset", but please note a "Hard Reset" will wipe your phone of any and all data you have on it. So it is really a last resort option.
If nothing mentioned works, you may need to have the display replaced. If you want to try doing it yourself, you can probably find a video or two online on how to do it. Otherwise you would have to find a local tech or repair shop to do the work.
To get into "Safe Mode" please do the following.
1. First turn off the phone.
2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.
3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.
4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.
NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.
Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.
To "Hard Reset" the phone...
1. Make sure that the phone is actually powered off.
2. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.
3. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".
4. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.
5. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.
6. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.
7. Then press the "Power" button to hard reset the phone.
Now if it is already out of warranty, that is a different story.
Try booting in "Safe Mode" and see if you can see the screen. (Instructions below) Also, you may want to open up the phone and see if you find anything loose inside. Was it perhaps dropped or sat on before the problem occurred? If the "Safe Mode" won't allow you to see, You can then try a "Hard Reset", but please note a "Hard Reset" will wipe your phone of any and all data you have on it. So it is really a last resort option.
If nothing mentioned works, you may need to have the display replaced. If you want to try doing it yourself, you can probably find a video or two online on how to do it. Otherwise you would have to find a local tech or repair shop to do the work.
To get into "Safe Mode" please do the following.
1. First turn off the phone.
2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.
3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.
4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.
NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.
Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.
To "Hard Reset" the phone...
1. Make sure that the phone is actually powered off.
2. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.
3. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".
4. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.
5. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.
6. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.
7. Then press the "Power" button to hard reset the phone.
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