Black screen problem

If it won't turn on at all, try option 1. If, however, it is on, but just the display isn't, try option 2.

Option 1...

NOTE: Yes, I know some batteries are not so easy to get to, on some devices. However, it should be removable/replaceable. Unless it is under warranty, then you should contact the manufacturer first.


Try the following and see if it will turn on...

1. Unplug your charger cord.
2. Remove the battery.
3. Press and hold the "Power" button for 30 seconds.
4. Now plug back in the power/charger cord.
5. Now put the battery back in.

If this doesn't help, then test the power cord to see if it is good. Either try your cord in another device, or try another devices cord in your laptop. You may also want to try charging it when the device is off, rather than on. If it works then, the cord is probably the issue.

Should that not be the problem, then check the battery to see if it needs replacing.

If you do not feel comfortable doing this yourself, then I would try a local tech.


Option 2...

Try this...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.

You may also want to try hitting CTRL + SHIFT + WIN + B to try and reset your graphics driver as another possible fix.
 
If it won't turn on at all, try option 1. If, however, it is on, but just the display isn't, try option 2.

Option 1...

NOTE: Yes, I know some batteries are not so easy to get to, on some devices. However, it should be removable/replaceable. Unless it is under warranty, then you should contact the manufacturer first.


Try the following and see if it will turn on...

1. Unplug your charger cord.
2. Remove the battery.
3. Press and hold the "Power" button for 30 seconds.
4. Now plug back in the power/charger cord.
5. Now put the battery back in.

If this doesn't help, then test the power cord to see if it is good. Either try your cord in another device, or try another devices cord in your laptop. You may also want to try charging it when the device is off, rather than on. If it works then, the cord is probably the issue.

Should that not be the problem, then check the battery to see if it needs replacing.

If you do not feel comfortable doing this yourself, then I would try a local tech.


Option 2...

Try this...

1. Turn the laptop off (not sleep or hibernate but off).
2. Connect an external monitor to the laptop.
3. Turn on the external monitor.
4. Turn on the laptop.

NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.

If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.

If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.

You may also want to try hitting CTRL + SHIFT + WIN + B to try and reset your graphics driver as another possible fix.
 
Oct 31, 2018
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MERGED QUESTION
Question from b.edge : "Black screen problem again"

I have a Asus X751NA laptop. Last night I was having problem with the black screen. Well I got sum tips on how to fix it and it worked. When I got done with it I shut it down and now it's doing it again. But the tips are not working now. What can I do? Plzz help
 
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