I have a toshiba satellite pro L870-18R I have a virus and I system refreshed the laptop, it seemed to have finished then went to this black screen and stayed there for a while so I switched it off and now it's just on black screen when I turn it on I've tried a number of things to get it working and it doesn't seem to be working, has anyone got any suggestions of what I should do it would be massively appreciated if so
If it is a black screen online, without any cursor or anything, then try the following...
Turn the laptop off (not sleep or hibernate but off).
Connect an external monitor to the laptop.
Turn on the external monitor.
Turn on the laptop.
NOTE: You may have to press an "external monitor" button. Could be the f4 button or a button with two monitors on it, for the external monitor to work.
If you can see fine on the external monitor, then your attached display, or the ribbon cable that connects it, are your problem.
If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.
You may also want to try hitting CTRL + SHIFT + WIN + B to try and reset your graphics driver as another possible fix.
However, if you do see a mouse or cursor, then I would try the options below...
Option 1 ...
First, while the computer is off, connect an external monitor.
Next turn on the computer and allow it to fully load.
Once loaded, press the "Windows Key" + "P" to open the "Easy Display Switcher".
In here select "Computer only".
Now shut down the computer and disconnect the external monitor.
Disconnect the external monitor
And finally restart the computer.
Option 2 ...
Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.
1. Press "Shift" repeatedly until the "sticky keys" window shows up.
2. Now click the the link there that will lead to the "Ease of Access Center".
3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.
4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.
5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).
6. Now click and open "System Restore".
7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.
8. The computer will now do the work it needs to and then reboot.
If that doesn't work, you can try the following...
You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.
If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)
Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....