Blank Screen when installing Amazon Video

[Coxy124]

Get a blank screen when trying to install Amazon Video on my Samsung SMART TV is it due to my model of tv?

[Title & main text swapped over by moderator as title was way too long].

 

[Paul NZ]

Ask Samsung

 

[Phillip Corcoran]

Try updating the firmware on your Samsung TV (don't ask me how, consult your TV manual).