bluetooth restarts suddenly

[dr_faixal]

i have dell inspirion 11 3147 ....and i am using a4tech mouse ...after 5 minutes of usage bluetooth icon disappeared and and then reappears and this process contnoues i am tired from this situation kindly help me

 

[Laptop_Nerd]

Hi,

Please do try these troubleshooting steps that may help in solving the issue.
- First is to run Windows Update and install all the updates available.
- Next is to uninstall/reinstall the Intel Wifi/Bluetooth driver.
- Open Device Manager and uninstall the Bluetooth driver.
- Next is to connect your laptop hardwired first so you can download and install the latest driver or you can just download the driver first before you uninstall the Wifi/bluetooth driver.
- Here's the link:
Windows 8: http/downloads.dell.com/FOLDER02108557M/1/3147_Network_Driver_7DFF6_WN_17.0.1312.404_A00.EXE
Windows 10: http/downloads.dell.com/FOLDER03235304M/1/3147_Network_Driver_YKM9P_WN32_18.12.0.3_A02.EXE
- Reboot the laptop once the driver has been successfully installed.
- After the reboot try to pair the Bluetooth Mouse with the laptop again and observe if the same problem will persist or not.
- Do also change the battery of the Mouse as well if the same problem will persist.

 

[dr_faixal]

Hi,

Please do try these troubleshooting steps that may help in solving the issue.
- First is to run Windows Update and install all the updates available.
- Next is to uninstall/reinstall the Intel Wifi/Bluetooth driver.
- Open Device Manager and uninstall the Bluetooth driver.
- Next is to connect your laptop hardwired first so you can download and install the latest driver or you can just download the driver first before you uninstall the Wifi/bluetooth driver.
- Here's the link:
Windows 8: http/downloads.dell.com/FOLDER02108557M/1/3147_Network_Driver_7DFF6_WN_17.0.1312.404_A00.EXE
Windows 10: http/downloads.dell.com/FOLDER03235304M/1/3147_Network_Driver_YKM9P_WN32_18.12.0.3_A02.EXE
- Reboot the laptop once the driver has been successfully installed.
- After the reboot try to pair the Bluetooth Mouse with the laptop again and observe if the same problem will persist or not.
- Do also change the battery of the Mouse as well if the same problem will persist.

 

[dr_faixal]

thanks for guideness i have tried all this but didn't get solution ...i have 3 bluetooth devices one is mouse 2nd is key board and 3rd is audionic speaker when i uses audionic speaker then there is no issue bluetooth runs smoothly but while using mouse and key board then after 5 minutes of use bluetooth freeze for a while and then starts i have used mouse and keyboard on other devices and these devices responds good ...so now what ???and the driver you have given to me are not compatible