both shift keys have stopped working on my HP Pavillion G6 laptop

[ErinMcG]

both shift keys have stopped working on my HP Pavillion G6 laptop rather suddenly, unable to fix it and feel that this is an important button to have

 

[ffg7]

have you tried system restore to before this problem started?

 

[ErinMcG]

yes and it has made no difference. I don't know how to solve it...

 

[someam]

Hi ErinMcG,
Keyboard repair is included under the manufactures warranty.
Call HP 800 474 6836 if you are still having issues.
Cheron / SoMeAm
Social Media Ambassador
Hewlett Packard Company
PSGSocialmedia@hp.com