broken laptop screen

[sunshine409409]

I have a broke screen that I'm using an external monitor but I forgot my password and can't get passed the lock screen.. Need to factory reset from external monitor.....,....................................................
Please some help

 

[Laptop_Nerd]

Hi,

Unfortunately we can't assist you regarding password related concerns so I would suggest contacting the manufacturer of the laptop regarding this concern.

Here's more information about password related concerns.
http/www.tomsguide.com/forum/id-2317968/read-passwords-lock-codes-pin-numbers.html