To "Hard Reset" a BS Mobile phone (why does this name make me laugh?) please do the following....
1. Turn the phone off. Yes, off, as in no power.
2. Next you want to press the "Power" and "Volume Up" buttons at the same time.
3. When you feel the phone vibrate (it starts to turn on) let go of the "Power" button, but do not release the other button just yet.
4. When you get the "No Command Icon" with a "Caution" logo, then release the other button.
5. Now press the "Power" button just once.
6. When you get to the screen with the options, use the "Volume Down" button to get to the "Wipe data/Factory reset" option.
7. Now here is where it is a tad confusing. Some instructions for this device say to push the "Volume up " button to...