My grandmother has asked for a laptop for her birthday and has never used a computer ever before, so we decided to purchase a 2nd hand laptop. The problem is that we've inherited all the spyware, viruses of the previous owner. I also tried to do a factory reset on the laptop, but found that the hidden partition has no data in it for an F10 recovery. I would really like to get my grandma a fair chance of learning to use computers, but feel a bit discouraged because of the current situation. Is there anyone out there that can possibly help to solve this problem or that can supply me a site to get the recovery disks for free. Sony vaio vgn-fs285h laptop, windows xp home edition. Thank you in advance. Dee.