Can anyone recommend a remote desktop tool?

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Aug 26, 2018
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Hi,
We need a remote dektop tool for our IT Department to use to provide technical support.
It needs:
- Chat feature
- The client does not have to authorise the connection, and can't abort it.
- Ideally it would have a mobile app.
Any suggestions would be greatly appreciated.
Thanks,
Joe
 

SkyNetRising

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Jan 4, 2016
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Well - I haven't seen all these features in single product.
But separately -
  • for chat feature and screen sharing - Skype for Business;
    for complete control without user interaction - Dameware Mini Remote Control.
 

USAFRet

Splendid
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Skype also does remote control.
I did that just yesterday.

The end user has to authorize/invoke it, though.
 
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