If the battery is plugged in properly, you had it charging for a while, and it does not run on the battery, contact ASUS for support. There is no need to bey trying things or buying anything for a new laptop, use the warranty service.
Power supply is fine. I will send it to Asus no choice. Not even a week of use, very frustrating for a 2500$ laptop. Any gift for that...lol life a highway.
Thanks guys