cant access touchpad while holding a button

Aug 30, 2018
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My hp laptop with i5-7200U processor doesn't allow me to access my touchpad while I am holding some buttons i.e. a-z. I find this very irritating because I play a lot of games and when the battery of my mouse is down, I cant play any games. I've tried the synaptics smartsense thing but it only allows me to access my touchpad for like 1 second while I am holding a key. also I can freely navigate with my touchpad while I am not pressing the alphabetical buttons.
 
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