Solved! Can't get passed Google screen after reset?

[jennylyn1969]

It won't go passed Google screen after reset

 

[rgd1101]

It won't go passed Google screen after reset

and why not? what is the exact model of this device?

 

[jennylyn1969]

Rca voyager
I have tried the Google account associated with this but it won't accept it

 

[webworkings]

You have to enter the tablet's 'original' email address and password. That is the only way it will let you in.