cANT GET THE START MENU UP WHEN RESTARTING LAPTOP

[Nick_43]

My friend has forgotten her laptop password and we cannot get past thee screen asking for her password

 

[TechyInAZ]

I'd hope you wouldn't be able to get past the password screen if you don't know the password.

Is that a windows laptop?

 

[Nick_43]

I'd hope you wouldn't be able to get past the password screen if you don't know the password.

Is that a windows laptop?

Yes windows 8 on an Aspire v5 laptop

 

[TechyInAZ]

Try this: http/www.pcworld.com/article/2358680/locked-out-get-back-into-windows-8-by-resetting-your-password.html

 

[Nick_43]

Try this: http/www.pcworld.com/article/2358680/locked-out-get-back-into-windows-8-by-resetting-your-password.html

Thanks for your help.