Clearing Windows 8.1

[Cathy2000]

I have an HP Stream, running Windows 8.1. When you "refresh" the system, meaning, wiping it in Windows 8.1 to take all files off and essentially do a 'factory restore,' does it thereby take off anything nasty like a keylogger?

Thanks

Cathy

 

[Saga Lout]

Yes it will but there are far less extreme methods of getting rid of it.

How certain are you that there is one in there?

 

[Albert_38]

My Toshiba lap top is working real slow Dow can I reset it

 

[Saga Lout]

Is it only slow on the Net or all the time?

Update and run your anti-virus programme and let it deal with anything it finds

Download the free version of MalwareBytes from www.malwarebytes.org and run a full scan, again letting it get rid of anything it finds. Download ATF Cleaner from www.atribune.org and tick all the boxes then let it clear out the clutter.

Go into c:\windows\system32 and right click the file cmd.exe then choose RunAs Administrator. In the black form that shows up, type
powercfg hibernate off
then ht Enter. You'll see a success message. Then at the prompt, type
CleanMgr
and hit Enter. Close the black form and you'll see a smaller form. Tick all the boxes and wait however long it takes to complete. When it does, restart the machine.

That should speed things up.