helpstar, many thanks for your candid response. While it can happen, I am out sure whether it should have happened.
While one has to agree that the after service business should work. Its exactly what Sager Notebooks (Pro -star) replied: " I can only issue a RMA for you to ship the system in for service would may be the best opt at this time." Imagine, you are paying to ship round trip laptop and pay to replace an item which by design fails after three years or so.
Secondly, from customer service point of view - I bought four laptops from them - three more after W870CU. So evidently I am just sentimental and dont like to throw away thing which still works otherwise. In my view its just Wesley K underminded the Sager Notebooks brand.
It worked for me. It was time to say good bye to Pro-Star, Sager Notebooks, Wesley K, Eddie Yuan and the rest of the merry company. The main reasons to go away from Pro-Star (Sager notebooks):
- I don’t travel with the laptops anymore and 17’’ laptop with RAID 1 weights a lot - 10 lb or 4.4 kg.
- Awful customer support by Pro-Star (Sager Notebooks).
- The notebooks aren’t upgradeable by and large.
- The notebooks are not maintenance friendly and noisy.
- I am paying for notebook’s screen which I hardly use these days.
I started looking for a suitable and cost-effective replacement to my Pro-Star (Sager Notebooks) Clevo laptops.
I moved to QuietPC and spent $2900 last month on different supplier.
Here are my ramblings on the subject:
Good bye Clevo Prostar (Sager) and welcome Quiet PC Leviathan Z4 ATX Gaming PC