Code 43 after updating Nvidia GeForce GTX 960M on Dell Inspiron 15 7000 Series 7559

May 17, 2018
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So I recently updated my graphics card driver through GeForce Experience, and after the restarting as the program requested, it continued to ask me to update it. Did this a few times, but the same thing happened. Under Device Manager, I'm seeing the exclamation mark next to the listing for the Nvidia display adapter and it's telling me that "Windows has stopped this device because it has reported problems. (Code 43)".

I've tried uninstalling through the device manager and reinstalling the driver. This doesn't seem to help. I've tried updating windows, my bios, and basically everything I can find to update and that doesn't seem to solve the issue either. I then tried uninstalling the driver (making sure Windows doesn't automatically reinstall it), going on Dell's site, downloading what I assume is the recommended Nvidia driver, and installing it that way. When I do this, I get an error saying that the update installer operation is unsuccessful. What I get is below:

[05/17/18 08:26:57] Update Package Execution Started
[05/17/18 08:26:57] Original command line: "C:\Users\patsl\Downloads\nVIDIA-Geforce-830M-930M-GTX850M-GTX950M-GTX960M_C9W8J_WIN_23.21.13.9065_A07.EXE"
[05/17/18 08:26:57] DUP Framework EXE Version: 3.6.4.10
[05/17/18 08:26:57] DUP Release: C9W8JA07
[05/17/18 08:26:57] Initializing framework...
[05/17/18 08:26:57] Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client
[05/17/18 08:27:00] logo.png
[05/17/18 08:27:03] User Command: attended
[05/17/18 08:27:03] DUP Capabilities Value: 41943039 (0x27FFFFF)
[05/17/18 08:27:03] DUP Vendor Software Version: 23.21.13.9065
[05/17/18 08:27:03] Local System/Model Compatible with this Package? Yes
[05/17/18 08:27:03] Local System OS Version: 10.0.0.0
[05/17/18 08:27:03] OS Compatible with this Package? Yes
[05/17/18 08:27:03] Local System OS Language: EN
[05/17/18 08:27:03] Language Compatible with this Package? Yes
[05/17/18 08:27:03] Identified Behavior : attended
[05/17/18 08:27:03] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\9617A8~1\miniunz.exe
[05/17/18 08:27:03] Extraction-arguments: -x C:\Users\patsl\DOWNLO~1\NVIDIA~1.EXE -o -d c:\PROGRA~3\dell\drivers\9617A8~1
[05/17/18 08:29:28] Extraction-GetExitCode: 0
[05/17/18 08:29:28] Identified Behavior : attended
[05/17/18 08:29:28] Temporary payload log file name: C:\ProgramData\dell\drivers\9617a89f-0655-4804-a584-bf4d2a64e163\DUPLogDir\DUP80EA.tmp
[05/17/18 08:29:28] Translated Command Line : NVMUP.exe /v "LOGFILE=\"C:\ProgramData\dell\drivers\9617a89f-0655-4804-a584-bf4d2a64e163\DUPLogDir\DUP80EA.tmp\""
[05/17/18 08:29:28] Path : C:\ProgramData\dell\drivers\9617a89f-0655-4804-a584-bf4d2a64e163
[05/17/18 08:29:28] Identified Behavior : attended
[05/17/18 08:36:27] Append Vendor Software Log: C:\ProgramData\dell\drivers\9617a89f-0655-4804-a584-bf4d2a64e163\DUPLogDir
[05/17/18 08:36:27]
--- Start of Vendor Software Log ---

[05/17/18 08:36:27]
--- End of Vendor Software Log ---

[05/17/18 08:36:27] Vendor Software Return Code: 0
[05/17/18 08:36:42] logo.png
[05/17/18 08:36:42] Name of Exit Code: SUCCESS
[05/17/18 08:36:42] Exit Code set to: 0 (0x0)
[05/17/18 08:36:42] Result: SUCCESS
[05/17/18 08:36:46] Name of Exit Code: SUCCESS
[05/17/18 08:36:46] Execution terminated at date-time 05/17/18 08:36:46
[05/17/18 08:36:46] ######

਍਍[05/17/18 09:15:10] Update Package Execution Started
[05/17/18 09:15:10] Original command line: "C:\Users\patsl\Downloads\nVIDIA-Geforce-830M-930M-GTX850M-GTX950M-GTX960M_C9W8J_WIN_23.21.13.9065_A07.EXE"
[05/17/18 09:15:10] DUP Framework EXE Version: 3.6.4.10
[05/17/18 09:15:10] DUP Release: C9W8JA07
[05/17/18 09:15:10] Initializing framework...
[05/17/18 09:15:10] Data in smbios table is (hex)value = a , Chasis type (hex)value = a , System type is : Client
[05/17/18 09:15:10] logo.png
[05/17/18 09:15:12] User Command: attended
[05/17/18 09:15:12] DUP Capabilities Value: 41943039 (0x27FFFFF)
[05/17/18 09:15:12] DUP Vendor Software Version: 23.21.13.9065
[05/17/18 09:15:12] Local System/Model Compatible with this Package? Yes
[05/17/18 09:15:12] Local System OS Version: 10.0.0.0
[05/17/18 09:15:12] OS Compatible with this Package? Yes
[05/17/18 09:15:12] Local System OS Language: EN
[05/17/18 09:15:12] Language Compatible with this Package? Yes
[05/17/18 09:15:12] Identified Behavior : attended
[05/17/18 09:15:12] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\A161B9~1\miniunz.exe
[05/17/18 09:15:12] Extraction-arguments: -x C:\Users\patsl\DOWNLO~1\NVIDIA~1.EXE -o -d c:\PROGRA~3\dell\drivers\A161B9~1
[05/17/18 09:17:44] Extraction-GetExitCode: 0
[05/17/18 09:17:44] Identified Behavior : attended
[05/17/18 09:17:44] Temporary payload log file name: C:\ProgramData\dell\drivers\a161b984-b762-4207-93db-74b4de85ec7d\DUPLogDir\DUP9225.tmp
[05/17/18 09:17:44] Translated Command Line : NVMUP.exe /v "LOGFILE=\"C:\ProgramData\dell\drivers\a161b984-b762-4207-93db-74b4de85ec7d\DUPLogDir\DUP9225.tmp\""
[05/17/18 09:17:44] Path : C:\ProgramData\dell\drivers\a161b984-b762-4207-93db-74b4de85ec7d
[05/17/18 09:17:44] Identified Behavior : attended
[05/17/18 09:34:48] Append Vendor Software Log: C:\ProgramData\dell\drivers\a161b984-b762-4207-93db-74b4de85ec7d\DUPLogDir
[05/17/18 09:34:48]
--- Start of Vendor Software Log ---

[05/17/18 09:34:48]
--- End of Vendor Software Log ---

[05/17/18 09:34:48] Vendor Software Return Code: 3221226505
[05/17/18 09:35:05] logo.png
[05/17/18 09:35:05] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[05/17/18 09:35:05] Name of Exit Code:
[05/17/18 09:35:05] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[05/17/18 09:35:05] Exit Code set to: 1 (0x1)
[05/17/18 09:35:05] Result: FAILURE
[05/17/18 09:35:11] Open file: C:\ProgramData\Dell\UpdatePackage\Log\nVIDIA-Geforce-830M-930M-GTX850M-GTX950M-GTX960M_C9W8J_WIN_23.21.13.9065_A07.txt


Does anyone know what other steps I can try? Thanks in advance.
 
GeForce Experience is a problem child. Try downloading the driver from NVidia's site (https://www.geforce.com/drivers), remove the current driver, and install the downloaded one (I suggest using the "Custom (Advanced)" option during install, then select "Perform a clean installation" and uncheck the option for Geforce Experience).
 
May 17, 2018
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Unfortunately, Windows just updated and for some reason I don't have any restore points available to me (automatically created or otherwise). Incidentally, after the update I now keep getting warnings that I have low disk space on my D drive, which I assumed was for recovery... another problem to deal with.
 
May 17, 2018
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Just tried this & installed an older version where I know it was working. No dice. Also verified that GeForce Experience is no longer installed.
 
Changing a product for the sake of profit isn't always the best option. I miss back when they would actually check programs out for issues and fix them before putting something out there for people to use.

Did you make sure to do it exactly as Prostar said? Skipping any of the steps will get you massively different results.
 
May 17, 2018
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I believe so. Is there an optimal way to remove the current driver? I've tried doing it by right clicking in Device Manager, or by just going through Add/Remove programs. I've also turned off Windows Update so that it doesn't reinstall anything
 


As a last ditch effort, you can try an application known as DDU (Display Driver Uninstaller). It does a pretty thorough job of truly removing all files & registry settings associated with the graphics driver.

To be honest, though? This is beginning to sound like a faulty GPU. Code 43 is often indicative of a failed device.
 
May 17, 2018
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Yeah, I just tried it but it still doesn't work. Doesn't make sense to me though... seems to be too much coincidence for the actual GPU to fail right after attempting an update. Unless the update can somehow result in that?

 
May 17, 2018
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Is there any way I can know for sure if the GPU is actually faulty? I am thinking I will have only one option left and that is to do a complete factory reset. Presumably that won't do anything if the GPU itself needs to be replaced...
 
A factory reset or full reinstall will tell you for sure (if you continue to get the error).

By any chance, did you happen to try to update the driver to version 397.64? There are a lot of similar reports to yours with this driver being cited; it may not be such a coincidence.
 
May 17, 2018
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Yup, still get the error after a reset. I would assume the GPU is dead then, but it really makes no sense to me that this just happened right after an update that seemed to be problematic. Can attempting to update a driver even damage a GPU?
Also, yes, that is the driver I was updating to.
 

Generally, no. Coincidences like this can happen, though, and you're not the first to have updated to that specific driver and then experienced problems.

http://forum.notebookreview.com/threads/nvidia-geforce-driver-v397-64.816699/page-3#post-10730331

https://forums.geforce.com/default/topic/1053217/geforce-drivers/geforce-gtx-1070-getting-display-driver-failed-to-start-and-screen-stops-to-work/post/5344225/#5344225

http://forum.notebookreview.com/threads/official-sager-np9175-clevo-p775tm-owners-lounge.809621/page-118
 
Jun 9, 2018
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Bit of a bump, but I have the exact same laptop and have the exact same problem as you... For me, reverting to older windows/driver versions also did not help. Have you solved your problem already?
 
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