Connect Samsung 4K smart tv to wifi

[mitzi71970]

I purchased a Samsung 4K smart tv and cannot connect to my wifi. I have comcast blast which works great on all the other devices in my home, however when I try to connect into my smart hub it finds my wifi network but states that failed to connect.

 

[warfinge]

CC remote service techs get this one every day. Samsung and Visio either work or they don't. 7 times out of 10 when a customer calls about connectivity issues with a Samsung device, they will get an hour of trouble shooting and a referral to OEM. My advice, move TV close to Modem, hardwire into it long enough to update the software and it should connect. Samsung has a default answer to contact your ISP on all issues related to connectivity and they do little to describe the need to update their software as the first step in troubleshooting a WIFI connectivity issue.