crash to desktop sims 3

Jan 13, 2019
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hi! i have been having this problem with sims 3 and whenever i play it i play for a good few minutes and i get to the screen where i choose my family then i either make a new save or choose a pre existing save it crashes to desktop! with no warning!! please help, thanks.
 
Jan 13, 2019
3
0
10
0


hi it doesn't give me an error message and i have a hp 15 laptop. it was running the sims 3 very fine until up to now.
 
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