DDR4 RAM UPGRADE compatibility dissaster on a new HP Pavilion 17. Can't find compatible upgrade

Thanasis

Distinguished
Nov 21, 2011
5
0
18,510
0
I have recently bought the Laptop HP Pavilion 17 ab000nv (product number: E9P77EA ), i7 6700HQ, 8Gb DDR4 RAM for a fortune from a crappy shop ( Stephanis in Cyprus ( http://www.stephanis.com.cy/nqcontent.cfm?a_id=6246&tt=graphic&lang=l2&p_id=334854 ) that does not offer any after-sales support.

specs here: http://support.hp.com/us-en/product/HP-Pavilion-17-ab000-Notebook-PC-series/10862170/document/c05164444

Not to mention how difficult is to unscrew and dismantle this piece of crap in order to replace the RAM.

I would like to have your precious support. I have just purchased the RAM which seems to be incompatible.

The pre-installed RAM on this model is 8GB (4GB x 2). So I decided to upgrade into 32GB by purchasing a pair of HyperX Impact HX424S14IBK2/32 Notebook Memory 32 GB Kit (2 x 16 GB) 2400 MHz DDR4 CL14 SODIMM, 1.2 V, 260-Pin.

The above RAM works only when a Single Module is inserted (16GB). When both modules are inserted the Laptop does not work. (It is something with the Mhz speed of the RAM I guess)

But the BIOS of this laptop is much crappier than expected. It looks like a toy for idiots who don't want to tweak anything. I really feel like a piece of crap that I spent so much money on a Laptop that does not allow me to tweak.

Thanks God I purchased the RAM from Amazon.co.uk which accepts returns for compatibility issues. I went to my nearest Post Office and sent it back.

But I purchased the Laptop from a shop that wouldn't refund or replace, and anyway, it has no serious gaming laptops in stock.

Blame me. I am so stupid. I burned money for mud.

I would ask somebody who may know at least a RAM compatibility list to work with the above toy-Laptop


Thank you
 
The max you can have for that device is 16, total, so anything higher won't work.

That laptop has 2 SODIMM slots, which are not supposed to be customer accessible or upgradeable...

DDR4-2133 dual channel support.
DDR4-2400 dual channel support (bridge to DDR4–2133).

Supports up to 16 GB max system memory with the following: 16384 MB (8192 MB x 2), no support for 32-bit OS or Windows® 7 Home Basic

So 2- 8s of the same ram would work, but would run at 2133 mhz not 2400. HOwever any larger amounts would not work.

 
The max you can have for that device is 16, total, so anything higher won't work.

That laptop has 2 SODIMM slots, which are not supposed to be customer accessible or upgradeable...

DDR4-2133 dual channel support.
DDR4-2400 dual channel support (bridge to DDR4–2133).

Supports up to 16 GB max system memory with the following: 16384 MB (8192 MB x 2), no support for 32-bit OS or Windows® 7 Home Basic

So 2- 8s of the same ram would work, but would run at 2133 mhz not 2400. HOwever any larger amounts would not work.

 

Thanasis

Distinguished
Nov 21, 2011
5
0
18,510
0
Thanks webworkings.

I know it is not customer accessible. I am not a customer. I open everything after I buy it. That laptop was not for me either. I should buy a gaming laptop which offers more tweaks.
 
Thread starter Similar threads Forum Replies Date
XVII Laptop Tech Support 0
bhaaratsharma Laptop Tech Support 1
Crazy_dentist Laptop Tech Support 4
P Laptop Tech Support 3
M Laptop Tech Support 1
F Laptop Tech Support 2
S Laptop Tech Support 2
M Laptop Tech Support 2
zkharya Laptop Tech Support 1
A Laptop Tech Support 1
M Laptop Tech Support 1
Z Laptop Tech Support 1
E Laptop Tech Support 2
N Laptop Tech Support 8
K Laptop Tech Support 5
T Laptop Tech Support 2
D Laptop Tech Support 2
C Laptop Tech Support 3
icetimed Laptop Tech Support 8
R Laptop Tech Support 1

ASK THE COMMUNITY