DEBUG mode issue

[kraftykitty]

Have cell service thru Verizon. My sons phone suddenly went from 1X service to D. His phone went into DEBUG mode the same day, can't get it to stop. Verizon sent new phone, DEBUG mode started as soon as phone was programmed. It changes his lock code and everything. He doesn't have internet access with it, so it couldn't be a virus. Local Verizon store is clueless. Anybody else had this problem? He has a Samsung Intensity III phone.

 

[Pinhedd]

Did he receive a new SIM card with the phone? That's most likely the cause of the problem and should be replaced as well. Doubly so since it's been revealed that many older SIM cards are vulnerable to attack

 

[kraftykitty]

Did he receive a new SIM card with the phone? That's most likely the cause of the problem and should be replaced as well. Doubly so since it's been revealed that many older SIM cards are vulnerable to attack

Where is the SIM card located? All we did was take the battery out of the old phone and put it in the new one.

 

[kraftykitty]

Did he receive a new SIM card with the phone? That's most likely the cause of the problem and should be replaced as well. Doubly so since it's been revealed that many older SIM cards are vulnerable to attack

From what I understood, this type of phone doesn't have a SIM card. Once it's reprogrammed it erases everything.

 

[Pinhedd]

Did he receive a new SIM card with the phone? That's most likely the cause of the problem and should be replaced as well. Doubly so since it's been revealed that many older SIM cards are vulnerable to attack

From what I understood, this type of phone doesn't have a SIM card. Once it's reprogrammed it erases everything.

Okay it's a CDMA-2000 phone, I should have seen that from "Verison" in your first sentence. Call 611 from the phone to get ahold of their customer service and see if they can fix it. Alternatively, you can call them from another phone.