I purchased a Dell Inspiron 15R 5537 with the AMD Radeon HD 8670M in July 2014 and have had continuous problems with this machine ever since.
The first problem was when switching on or awaking after hibernation and the machine always came up with an error message VIDEO DXGKRNL FATAL ERROR, after Dell taking over remote control of the laptop the error seemed to be ok until all i got was a black screen the eventually sent an engineer out to replace the motherboard (I was convinced that it was a software conflict error and not hardware), however all this did was restarted the blue screen Video error once again. I eventually carried out a re-install of Windows 8.1 as again the screen went blank and the machine would not start until i carried out the install which resulted in me loosing all my old important files but at least the laptop was working again.
However once again i have found further issues now i cannot get files to transfer from my tablet or phone via Bluetooth to my laptop. Dell once again took remote control of the machine and then told me it was a software issue and my warranty did not cover this problem. but once again I have the blue screen Video error whenever i first switch the laptop on and still have problems with the pointer moving around the screen when i am typing This is very frustrating, I have never had a computer with these problems before and am very dissatisfied with Dell over this matter, but what made it worse was the telephone conversation I had yesterday with a Technical Manager who explained that my warranty does not cover software issue as the software since receiving my laptop had changed. i pointed out that the only changes were carried out by their own engineers but this seems to be irrelevant.
I asked for a refund and return the laptop to which he refused saying I only had seven days from deliver to make this return, I pointed out that my first complaint about the laptop was actually within the seven day period and i would now contact the relevant regulating authorities to see what legal action i can take to either get the machine repaired or a refund.
Guess what they are coming to collect the machine carry out a full factory restore which he claims will solve the problem. Incidentally often the machine screen just keeps moving up and down as i look through pages and is happening even as I type this
I have no faith that this will work but wondered if anybody else has had these problems and if so what did they do to resolve them?
Sorry to go on but am at the end of my tether over this laptop
The first problem was when switching on or awaking after hibernation and the machine always came up with an error message VIDEO DXGKRNL FATAL ERROR, after Dell taking over remote control of the laptop the error seemed to be ok until all i got was a black screen the eventually sent an engineer out to replace the motherboard (I was convinced that it was a software conflict error and not hardware), however all this did was restarted the blue screen Video error once again. I eventually carried out a re-install of Windows 8.1 as again the screen went blank and the machine would not start until i carried out the install which resulted in me loosing all my old important files but at least the laptop was working again.
However once again i have found further issues now i cannot get files to transfer from my tablet or phone via Bluetooth to my laptop. Dell once again took remote control of the machine and then told me it was a software issue and my warranty did not cover this problem. but once again I have the blue screen Video error whenever i first switch the laptop on and still have problems with the pointer moving around the screen when i am typing This is very frustrating, I have never had a computer with these problems before and am very dissatisfied with Dell over this matter, but what made it worse was the telephone conversation I had yesterday with a Technical Manager who explained that my warranty does not cover software issue as the software since receiving my laptop had changed. i pointed out that the only changes were carried out by their own engineers but this seems to be irrelevant.
I asked for a refund and return the laptop to which he refused saying I only had seven days from deliver to make this return, I pointed out that my first complaint about the laptop was actually within the seven day period and i would now contact the relevant regulating authorities to see what legal action i can take to either get the machine repaired or a refund.
Guess what they are coming to collect the machine carry out a full factory restore which he claims will solve the problem. Incidentally often the machine screen just keeps moving up and down as i look through pages and is happening even as I type this
I have no faith that this will work but wondered if anybody else has had these problems and if so what did they do to resolve them?
Sorry to go on but am at the end of my tether over this laptop
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