Solved! Dell e6410 rejecting upgrades

[xtremeclowny]

Recently, I purchased a Dell E6410 from Ebay. The laptop came configured with 2 sticks of ram summing up to 4gb and an i7-640m cpu. The plan was to upgrade the ram and the battery.

I went ahead an purchased the following products for it:
https/www.newegg.com/Product/Product.aspx?Item=N82E16820231691
https/www.newegg.com/Product/Product.aspx?Item=9SIADP08C40556

The new battery doesn't charge at all and according to the service manual the constant blinking led indicates that the battery is dead. Went to my local microcenter today and was told that the problem was the charger which doesn't make sense because I tried both a 90w and 130w and none of them worked.

The ram- works, if I only use one of the 4gb sticks but whenever I insert both sticks the laptop just turns off at start up. Laptop works just fine with the 2x 2gb sticks and I did try placing the individial 4gb sticks in different slots and the laptop works just fine. The problem only arises when I attempt to run the machine with 8gb of ram. Bios does detect 8gb of ram- I checked. The i7-640m is supposed to be able to support up to 8gb of ram. The person at microcenter told me that probably the motherboard didn't support 8gb of ram?

That's all the information I have. Any help will be appreciated.

Thanks,

Isaac, R.

 

[trishf81]

According to specs, it does support 8GB of RAM.
https/www.cnet.com/products/dell-latitude-e6410-14-1-core-i5-520m-windows-7-pro-2-gb-ram-250-gb-hdd-series/

It could be a compatibility issue. You purchased DDR3L, and the DDR3 SDRAM is on the spec sheet. Sometimes RAM is finicky.

As for the battery, is it recognized on the laptop?

 

[xtremeclowny]

According to specs, it does support 8GB of RAM.
https/www.cnet.com/products/dell-latitude-e6410-14-1-core-i5-520m-windows-7-pro-2-gb-ram-250-gb-hdd-series/

It could be a compatibility issue. You purchased DDR3L, and the DDR3 SDRAM is on the spec sheet. Sometimes RAM is finicky.

As for the battery, is it recognized on the laptop?

No, in bios I get a communication error. Checking the status of the battery from within the OS, I get the following.

https/imgur.com/a/aTHtHqK

 

[trishf81]

According to specs, it does support 8GB of RAM.
https/www.cnet.com/products/dell-latitude-e6410-14-1-core-i5-520m-windows-7-pro-2-gb-ram-250-gb-hdd-series/

It could be a compatibility issue. You purchased DDR3L, and the DDR3 SDRAM is on the spec sheet. Sometimes RAM is finicky.

As for the battery, is it recognized on the laptop?

No, in bios I get a communication error. Checking the status of the battery from within the OS, I get the following.

https/imgur.com/a/aTHtHqK

Hmm. It could be an error the battery, or a compatibility issue with the motherboard itself. This page is a good place for starters: https/www.ncconsumer.org/news-articles-eg/resetting-a-dell-laptop-battery-in-five-quick-steps.html

Hopefully the sensor just needs to be reset to fix a battery error.

 

[Pentium4User]

Recently, I purchased a Dell E6410 from Ebay. The laptop came configured with 2 sticks of ram summing up to 4gb and an i7-640m cpu. The plan was to upgrade the ram and the battery.

I went ahead an purchased the following products for it:
https/www.newegg.com/Product/Product.aspx?Item=N82E16820231691
https/www.newegg.com/Product/Product.aspx?Item=9SIADP08C40556

The new battery doesn't charge at all and according to the service manual the constant blinking led indicates that the battery is dead. Went to my local microcenter today and was told that the problem was the charger which doesn't make sense because I tried both a 90w and 130w and none of them worked.

The ram- works, if I only use one of the 4gb sticks but whenever I insert both sticks the laptop just turns off at start up. Laptop works just fine with the 2x 2gb sticks and I did try placing the individial 4gb sticks in different slots and the laptop works just fine. The problem only arises when I attempt to run the machine with 8gb of ram. Bios does detect 8gb of ram- I checked. The i7-640m is supposed to be able to support up to 8gb of ram. The person at microcenter told me that probably the motherboard didn't support 8gb of ram?

That's all the information I have. Any help will be appreciated.

Thanks,

Isaac, R.

Hello I also recently in the past month bought a E6400, for the battery I can give some info I bought 3 batteries for mine and all where stated in A+ health before I bought them except the generic on that was the only one that arrive working and did not give a fault led code but only lasted a week before the battery went short, but anyway for the other 2 that were genuine dell batteries, first one was DOA so I told the seller and just thought maybe it was a just a bad one it happens, Then I get the second one, and it was also DOA, it started to make me wounder why. The only too I can think is 1 was sitting on a shelf so long or temperature change as in cold that the battery went below a certain voltage that makes the computer think the cells are dead short, (This happens to drills with lithium ion batteries, once they get cold or below voltage that they will not charge or give a fault code.) Or 2 the cells are bad like the generic one and only lasted a week.

For the ram that kind weird, I can only think it may be the speed or just a dell issue mostly likely I will research and see.