Dell Inspiron 23 Model 5348 DVD drive tray does not open when button pushed

jimdee1

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Feb 6, 2016
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Dell Inspiron 23 Model 5348 DVD drive tray does not open when button pushed. I'm only able to Eject via the 'This PC' dialog (Windows 8.1 system software).
 
Hi,

It seems like a hardware problem to me already if it's not responding when you press it. There's normally a manual release hole on the DVD drive itself. Just use a paper clip and push into the hole and it should open. Once you've opened it close it back then test if it would respond when you push the open button. If all these will not work that means replacing the drive itself would be the only solution.

Here's how to open it using a paper clip:
https://www.youtube.com/watch?v=R5YW03ToN2E
 
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