Last week, my computer automatically did a windows update. Ever since this update, I haven't been able to get on my computer. If I boot in normal mode, I get my start screen for a few seconds and then I get a black screen with the cursor showing and after a few minutes the blue screen saying the the driver irql not equal- storport.sys. The computer will continue to do this over and over again. When I try to go into safe mode, both with and without networking, I get the spinning blue circle and can't do anything. After not being able to get on with safe mode, I decided to reset the computer with keeping the files. However, after about 45% I get a message saying the computer can't reset and no changes have been made. I also do not have any restore points, as I thought I had them automatic set but I was wrong. The only way I can get on is by running the computer in diagnostic startup. What can I do to fix the computer besides removing everything? I really wouldn't want to do that as all my business files and crafting projects are on the computer.