Dell laptop is refusing to charge

Myronazz

Honorable
Sep 5, 2016
21
0
10,560
Hi,
My brother's Dell laptop is not charging even after replacing the battery
i did some research and found out it's a bios problem
but the problem is that i can't update the bios because the battery needs to be atleast 10% charged
i tried doing the /forceit thing but it didn't work
i also tried running the file in a bootable DOS USB and it said "this program can't run in DOS Mode" even though in Dell's website it says that this program should work in DOS
so what the heck i'm supposed to do????
Laptop model: Dell Inspiron 14z N411z