Hello,
As the title suggests, I have the issue of my laptop turning off randomly while playing games.
Then it always gets stuck in a loop in which it wants to turn on, but then shuts off imediately without showing anything on the screen.
The computer keeps on doing this until I connect my charger to it and restart the laptop one more time.
I own a Dell XPS 9550 with
Additionally I run all kinds of diagnostic tools (Support assisst hardware scan, memory diagnostics) I could think of to check for problems, but all finished without returning errors.
I also reinstalled all the Nvidia drivers through GeForce Experience, after that also manually a few times without any success.
I have no idea whether it is a hardware or software issue. I also don't know how to troubleshoot the problem anymore.
Any help would be greatly appreciated.
As the title suggests, I have the issue of my laptop turning off randomly while playing games.
Then it always gets stuck in a loop in which it wants to turn on, but then shuts off imediately without showing anything on the screen.
The computer keeps on doing this until I connect my charger to it and restart the laptop one more time.
I own a Dell XPS 9550 with
- Intel i7 6700HQ @ 2.6GHz
- 16GB RAM
- Nvidia Geforce GTX960M
Additionally I run all kinds of diagnostic tools (Support assisst hardware scan, memory diagnostics) I could think of to check for problems, but all finished without returning errors.
I also reinstalled all the Nvidia drivers through GeForce Experience, after that also manually a few times without any success.
I have no idea whether it is a hardware or software issue. I also don't know how to troubleshoot the problem anymore.
Any help would be greatly appreciated.