My laptop wasn't acting right so I decided to refresh it by booting the system and selecting recovery then refresh your laptop, so, right away after that, notification says my drive is locked and has to be unlocked before proceeding, after trying this a couple of times and Google it for a while I couldn't get it to work. BUT if you boot you system normally then go to control panel then type in the search box " recovery " it will give you options to perform the same task which is to refresh your system to almost the factory installation which will delete installed programs but will keep your docs, It will take a while either way you try, you can accomplish this just doing it from the control panel and I found no way to do it from the boot screen. So as long as you can boot your system to access the control panel this is working right now as I type.
Hope we all can accomplish this and can be helpful to all of us.