Droid Turbo says it's charged but displays 0% when I try to turn it on.

Oct 8, 2018
I've had random battery problems with my device in the past, and they could usually be solved by messing around in the factory menu ( or whatever the proper term is for the menu displayed when holding the power button and volume down ). However, this time when my phone randomly turned off, the menu was of no use.

It buzzed to notify me that my device was charging and said it was at 22%, but displayed 0% and the symbol for charging needed when I tried to turn it on. I went into the menu and tried to reboot it, but 0% was displayed again. I tried that with every option I could, and every time the same screen was displayed. I don't want to have to buy a new phone if there's some way to fix it on my own, but I'm not too sure about it this time. Does anybody have any ideas of what could be happening and how to fix it?
You can try a "Factory Reset" and see if this will correct the battery info. It is done from your phone's "Settings" menu. Just be sure you back up your personal stuff first, somewhere off the phone. While it does give you the option to save your data during this reset, it is always best to back up. Should that reset not help, then you may want to try a "Hard Reset". That one will wipe all data, so you definitely would need to back your files, contacts, etc., up. Just note apps cannot be backed up.

Should neither of the above fix the issue, then you will need to have the phone looked at and either repaired or replaced.

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.

To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.
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